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How to contact the Financial Ombudsman Service The FOS are only able to investigate your complaint if Kia Finance have issued a final response or if your complaint has exceeded the 8 week limit from when it was first raised.
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The Finanical Ombudsman Service act as an independent and impartial organisation who help settle disputes between consumers and financial services businesses. If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). What happens if I have made a complaint but not received your response? If you wish to refer your complaint at this point, please contact them directly and they will be able to confirm whether they are able to help. Additionally, if you are a small to medium sized business, you may also be able to refer your complaint. If by 8 weeks after your complaint is received we are still unable to provide a final response we will issue a letter to advise you of your escalation rights.Īt this point, if your agreement is regulated by the Consumer Credit Act or your complaint relates to an insurance product linked to your account, you will be entitled to refer your complaint to The Financial Ombudsman’s Service. If we reject your complaint, our final response letter will explain why we have reached this decision. are offering redress without accepting your complaint or reject your complaint.
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